Shipping Policy

This Shipping Policy describes the shipping and delivery terms for all purchases made on Danielsimmonshop operated by NgocBao. We strive to ensure every order reaches you promptly and securely to create a reliable shopping experience. Please read the following guidelines carefully.

Order Processing

Payment Verification: All orders are processed once payment has been fully received and verified.

Business Days: Orders are prepared and shipped during regular business days from Monday to Friday, excluding major U.S. postal holidays such as:

• New Year’s Day

• Presidents’ Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

Order Cut-Off Time: Orders placed after 05:00 PM (GMT-06:00) Central Time (CT) will begin processing the next business day. Orders made on weekends or holidays are also processed the following business day.

Shipping Carriers

We work with several trusted courier partners to ensure reliable delivery, including:

• USPS

• DHL

• EMS

• Local postal services (when applicable for final delivery)

Shipping Options, Costs & Estimated Delivery

At this time, we only ship orders within the Continental United States.

Delivery times include both handling time (order preparation) and transit time (carrier shipping duration).

Notes:

• Total Estimated Delivery Time = Handling Time + Transit Time. These timeframes are estimates only and not guaranteed.

• External factors such as severe weather, customs delays, or carrier operational issues may cause unexpected delays outside our control.

Order Tracking

Once your order payment is confirmed, please allow the stated handling time (1-3 business days) for your order to be processed and prepared for shipment.

You will receive a shipment confirmation email with a tracking number once your order has been handed off to the carrier. Please check your spam/junk folder if you do not see this email in your primary inbox.

It may take 3-7 days for the tracking information to become active and for the carrier to scan your package into their system. If tracking information isn’t immediately available, please allow some time for it to update.

If your order has surpassed the estimated arrival date and you have not received it, or if tracking has not updated for an extended period, please contact our support team for assistance.

Shipping Address Accuracy & Delivery Issues

Customer Responsibility: Ensure that your shipping information is accurate and complete before submitting your order. We cannot be held responsible for incorrect addresses provided during checkout.

Incorrect or Missing Details: Incomplete or wrong address information may delay your order. If a package is returned to us due to an undeliverable address, you may be responsible for additional shipping costs to resend it.

Forwarding or Redirection: Once a parcel leaves our facility, we are not liable for loss, damage, or theft if you request a carrier to redirect or forward the package.

Special Orders & Custom Items

For personalized orders or items requiring modifications, additional processing time may be needed for our design team to complete your customization. The specific time required will depend on the complexity of your request, and we will communicate any significant extensions to the standard handling time.

Shipping Limitations

We currently do not ship to the following regions:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Virgin Islands

• APO/FPO (Army or Fleet Post Office) addresses

• Any international destination outside the Continental U.S.

Contact Us

We’re here to help. If you have any questions regarding your order or need clarification about this policy, please reach out to us:

• Email: support@danielsimmonshop.com

• Address: 469 S picnic Creek rd, Springerville, AZ 85938

• Support Hours:  9:00 AM – 5:00 PM (CT), Monday – Friday