Return & Refund Policy

This Return & Refund Policy applies to all purchases made through our online store. We strive to provide a seamless shopping experience and ensure that every customer feels confident and satisfied with their order. The following sections explain our procedures for exchanges, cancellations, returns, and refunds in clear and detailed terms. Please take a moment to read this policy carefully. If you need assistance, our support team is always ready to help through our Contact Us page.

1. Order Exchanges

At this time, we do not offer direct exchanges for different products, sizes, colors, or designs once an order has been placed. Because orders enter processing shortly after checkout, we encourage customers to carefully review all product details—such as design choices, measurements, and quantities—before submitting their purchase.

If you discover that you made an incorrect selection, the best solution is to cancel your order within the allowed cancellation window (see Section 2 below) and place a new order with the updated details. Before ordering, feel free to reach out to our support team if you have questions about sizing, design variations, materials, or other product specifications. We’re always happy to provide clarification.

2. Order Cancellations

You may cancel your order free of charge within the first 4 hours after the order is placed. During this timeframe, your order has not yet fully entered production or logistics, allowing us to cancel it instantly.

After the 4-hour period, your order may already be in the processing stage. At this point, cancellation may still be possible, but is not guaranteed. If a cancellation request is approved after the 4-hour cut-off and before the order has shipped, a 10% processing fee will be deducted from your refund to cover labor, handling, and administrative costs already incurred.

To request a cancellation, please email our support team with your order number and include “Cancellation Request” in the subject line. Requests submitted after the order has shipped cannot be fulfilled.

3. Returns & Refunds

Return Window

We accept returns made within 30 days from the date your order is marked as delivered. Requests submitted beyond this period will not be eligible for return or refund processing.

Eligible Return Conditions

A return may be approved if one or more of the following conditions apply:

• The item arrives damaged or physically broken.

• The item received is significantly different from what was ordered (wrong design, wrong size, wrong material, or incorrect customization).

• You receive an entirely incorrect product.

• The product has notable deviations from the description or specification displayed on our website.

Ineligible Return Conditions

We cannot accept returns for the following:

• Items that have been worn, washed, used, or altered in any way.

• Items where the issue is not due to our oversight or production error.

• Items missing original packaging, labels, or tags.

• Minor imperfections such as loose threads or small, easily fixable production marks that do not reduce functionality or overall usability.

All accepted returns must be sent back in original, unused, unwashed condition, and include all tags, labels, and packaging materials.

4. How to Initiate a Return

Step 1 – Contact Us

To begin the return process, please email our support team and request assistance.

Step 2 – Submit Required Information

To expedite the review process, please include:

• Your order number

• Proof of purchase (e.g., order confirmation)

• Clear photos or videos showing the damage, defect, or incorrect item

• A brief explanation of the issue

Step 3 – Approval & Instructions

Our team will review your request and respond within 2–3 business days. If your return is approved, we will provide you with the correct return shipping address and instructions. Please do not send items back before receiving authorization, as unauthorized returns cannot be processed.

Step 4 – Ship Your Return

Once approved, securely package the item and ship it to the address provided. We strongly recommend using a trackable shipping service to ensure safe delivery and to provide proof of return.

5. Return Shipping Costs

Customers are responsible for covering return shipping costs unless the issue was caused by our error (such as receiving a defective, damaged, or incorrect item).

If the return qualifies as our responsibility, we will cover reasonable return shipping costs. Instructions—such as providing a prepaid return label or issuing reimbursement—will be provided upon approval.

6. Refund Processing

After we receive your returned item, our team will inspect it within 2–3 business days. You will receive an email notification informing you whether your refund has been approved or denied.

If your refund is approved:

• The refund will be issued to your original method of payment.

• Refunds are typically processed within 2 business days after inspection.

• Your refund will include the original shipping fee paid at checkout.

Refund Delays

If you have not received your refund after 10–15 business days from our confirmation:

1. Check your bank account again.

2. Contact your bank or credit card provider—most financial institutions require processing time before posting refunds.

3. If the refund still does not appear, please contact our support team for further assistance.

7. Important Notes

• After 30 days from the delivery date, all sales become final and are no longer eligible for returns or refunds.

• We are not responsible for return shipments that are lost or damaged in transit. Customers must ensure items are securely packaged and shipped via a reliable service.

• Unauthorized returns (returns sent without prior approval) cannot be processed.

8. Contact Information

If you have any questions about this Return & Refund Policy, or need help with an order, please contact us through our official support channels.

Note: Our corporate office address should not be used for returns. A specific return address will only be provided after your return request is approved.